Return & Refund Policy
At Casexpress, we strive to deliver high-quality products and ensure customer satisfaction.
Returns
We accept returns only under the following conditions:
- The product is damaged
- The wrong product has been delivered
- The wrong design is provided on the cover
To request a return, customers must contact us within 48 hours of delivery.
Non-Returnable Items
As our products are custom-made and printed on demand, we do not accept returns for:
- Change of mind
- Incorrect mobile model selected by the customer if the cover is already dispatched
- Minor color or design placement variations
Damaged or Incorrect Products
If you receive a damaged or incorrect item:
- Contact us within 48 hours on any of our socials (We suggest Instagram/WhatsApp)
- Share clear photos or an unboxing video as proof
Our team will review your request and take appropriate action.
Damaged or Lost Orders
In the rare event that your order arrives damaged or is lost during transit:
- Please contact us within 48 hours of delivery
- Provide clear photos or an unboxing video as proof
Our team will review the issue and provide a replacement or suitable resolution.
Refunds & Replacements
Once your request is approved:
- We will offer a replacement product or refund
- Refunds (if applicable) will be processed within 5–7 business days to the original payment method
Important Note
Requests without proper proof (images/video) may not be eligible for return or refund.
No return for wrong model selected by customer
But if wrong model get shipped, you will get exchange withing 5-7 business days.
Contact Us
For any return or refund-related queries, contact us: https://casexpresshub.com/contact-us/
